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Helping kids stay safe online with NSPCC and O2

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Optimising Finnebrogue’s launch of a new-to-market product

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The emotional edge to enhancing The National Lottery’s digital experience

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Supercharging the National Trust’s product offer

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Measuring Eurostar’s gold standard in international train travel

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A customer experience programme to set John Lewis & Partners apart

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A commercially-driven segmentation for Vue

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Revealing daily diet habits for Bidfood

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Enhancing Halfords’ end-to-end CX journey to drive growth

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A feelings-focused segmentation for a global fashion retailer

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Insights to guide Canterbury’s global strategy

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Investing in CX to help an award-winning retailer build growth

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The emotional impact of John Lewis’ department store reinvention

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Maximising John Lewis’ own brand portfolio

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Connecting the M&S leadership team with today’s woman

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Evolving the National Trust’s food and beverage strategy