Our work
Driving commercial action
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O2’s invaluable compass
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Vue’s comeback strategy
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Developing a Visionary 5-year CX vision for O2
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home
NSPCC and O2 kids safety
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home, propsition development
New-to-market product launch
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The National Lottery’s digital experience
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The National Trust’s product strategy
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CX, home
Eurostar’s gold standard CX
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CX
John Lewis & Partners customer experience
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CustomerSeg, Data Science
A Vue segmentation with commercial bite
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Revealing daily diet habits for Bidfood
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CX
Halfords’ end-to-end CX journey
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CustomerSeg, Data Science, home
Feelings-focused segmentation
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Guiding Canterbury’s global strategy
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Award-winning CX
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biometrics
John Lewis’ store reinvention
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propsition development
Maximising John Lewis’ own brand portfolio
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home, propsition development
Guiding O2’s award-winning iPhone 8 campaign
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Customer Closeness
M&S customer closeness
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National Trust’s food and drink strategy
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